Four Rows Cuban Link Necklace

Chain Sizing

*IcedUp recommends going up a size in length on all pieces 15mm and over*

*IcedUp recommends going up a size in length on all pieces 15mm and over*

Ring Sizing

Step 1 - Use a string or a piece of paper to measure your finger. Wrap it tight around your finger. Mark the location where the string or piece of paper connects. Be precise and always double check.

Step 2 - Measure the length of the paper or string with a ruler or measurement stick. Measure in MM for the most accurate size.

Step 3 - Find your size on our size chart below. If you measure in inches, please be as accurate as you can and calculate it to MM.

Bracelet Sizing

All Iced Up Jewelry is made with D+ colorless/VVS Moissanite

IcedUp Moissanite vs Diamonds

Gold Vermeil vs Standard Gold Plating

Shipping Times

Here at IcedUp we understand no one wants to wait forever for their item(s). However, each item is made to order with a one to two week time on average from order arrival to passing inspection for shipment. This gives us enough time to create quality jewelry and make sure it’s something we’d be proud to wear ourselves. Once approved you will receive an email with shipment tracking information.

*All orders within North America will be shipped via UPS Ground (2-3 day shipping)*

Exchange/Refund

What is the procedure for Return/Exchange?

At IcedUp, your satisfaction is always guaranteed! That is why we allow item exchanges and size/color exchanges!

This a gentle reminder that our warehouse is based in the US, and we are not liable for any return packages that may cause Custom duty and tax.

After we receive the return package without a problem we will process the refund/exchange asap.

OUR RETURN POLICY

Non-Refundable Items

• Engraved jewelry items may not be returned.
• Special orders (Customized Pieces and made-to-order items, free gifts, final sale items, and solid gold items.) are final sales and are not eligible for return or exchange.
• Returns without a IcedUp Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.

 

Returns

* We accept returns for refund or exchange within 15 days of the date your item was delivered.

* Beyond 15 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.

• * Shipping fees are non-refundable.
• * Each order only allows return once.
• * Although some orders enjoy free postage, we bear the freight for each order, so once the refund is made, the freight will not be refunded.
• There will be a 20% restocking fee for all refunds.
• The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.

 

Criteria for returns:

* *We will reimburse or pay for return shipping only in the event that we have erred. For example:

* Customer received the wrong item.

* The item is broken, and defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order or we will not honor the return policy.)*

 

Please note that to be eligible for a return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 15 days of the date your item was delivered.

 

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately at contact.icedupjewelry@gmail.com. Please retain all packing materials unless instructed otherwise by support.

 

Claims for damaged or missing items must be reported immediately or within 48 hours of receipt of your order.

 

Exchange Procedure

Drop us an email at contact.icedupjewelry@gmail.com and provide us with the following:

1) Order ID

2) Product name

3) A photo provided that your item(s) are securely in the original packing materials/brand new.

4) The alternative size and/or color of the product that you wish to exchange for.

 

• Exchange is limited to 1 time for the same item.
• Special orders (Customized Pieces and made-to-order items, free gifts, and solid gold items are not eligible for exchange.
• * Although some orders enjoy free shipping fees, we actually bear the freight for each order, so once the exchange is made, you will need to pay the reshipping fee for resending the new replacement.
• The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.

 

How do I know the status of my return/exchange?

Please allow 20 business days upon receiving your parcel for us to process your return/exchange request. If you have not heard back from us by the end of 20 business days, please email us at contact.icedupjewelry@gmail.com we will assist you accordingly.

- Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
- Return packages should be authorized. Any return request not authorized by customer service will not be honored. Please be sure to submit a return request by email before returning.

 

 

CANCEL OR CHANGE AN ORDER

If you would like to change or cancel an order please contact contact.icedupjewelery@gmail.com. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. Re-routing packages to alternate addresses are not possible once in transit. If you would like your package held for collection, please contact us. If your order has already shipped and you no longer want it, please contact us to set up a merchandise return once you have received the shipment.

 

Our company offers customized orders that are specifically tailored to the unique needs and requirements of our clients. Due to the personalized nature of these orders, we regret to inform our customers that we do not offer any refunds for such orders. Once an order is placed and work has begun, we cannot cancel or refund the order. This is because we invest a significant amount of time, resources, and effort into creating customized orders for our clients. We encourage our clients to thoroughly review and provide clear instructions for their customized orders to ensure that the end product meets their expectations. Any changes or revisions required will be accommodated to the best of our abilities. We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact us.